Describe how the company Apple provides useful templates for HR Essay

Describe how the company Apple provides useful templates for HR Management - Essay Example out the steps of service for A-P-P-L-E which is an acronym for the company’s name.Thus, an employee should approach customers with a personalized smile, Probe them politely to understand their needs, Present a solution for the customer to take home today, Listen for and resolve any issues or concerns and lastly End with a fond farewell and an invitation to return. This approach is still very much in use today. Employees get canned for being late-forget the ten minute rule, and make certain that your watch just isn’t behind(or your iPhone for the time).Apple employees can get fired for being more than 6 minutes late,3 times in a 6 month period. Stay positive always-Genius bar employees receive training that trains them how to avoid use of negative language. When faced with a technical issue they cannot solve, they are advised to use â€Å"as it turns out† and not â€Å"unfortunately†. There is specific language that ought to be used while addressing emotional customers. An employee should listen and limit their responses to simple reassurances that an employee is actually actively involved. Words such as ‘I understand’,’Uh-huh’†Apple is pretty controlling†¦to say the least,† Keep your mouth shut-Could look strange that your usual friendly employee is not aware of the widely reported rumors about the iPhone 5? It’s pretty likely to be an act. Employees are always under very strict orders to avoid rumors about any forthcoming products, or prematurely acknowledged widespread technical issues about a current product. Any member of staff found writing about the company is fired. New employees-The newly recruited employees are not allowed direct interaction with the customers. They shadow a more seasoned employee for a few weeks before they are left on their own. Apple’s HR spends a lot of resources and time while training its retail employees, which is something very rare in the low-margin retail industry. Actually Apple’s employees are the best